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Team Leader Supervisor (m/f)

North Macedonia, Centar †, Skopje

Job description

Senior Team Leader (m/f) is directly responsible for overseeing other overhead positions on the project and ensuring the quality of tasks and activities implemented through our Team Leader development program.

That especially includes development of TL's competencies and ensuring compliance of behaviour with company's goals.


What's in it for YOU!

> building career in an international environment

> dynamic work environment

> possibility of a work advancement

> continuous development

> pleasant work atmosphere and friendly team spirit

> full support while onboarding


Join our family as a Team Leader Supervisor!

> teaches by example

> is an expert in monitoring and evaluating the quality of work of his/her team members

> provides daily mentoring and coaching for his/her team members

> ensures the quality of activities implemented through our Team Leader Development program

> adapts his/her management style to individual's needs

> ensures a high degree of motivation in the team

> takes responsibility for the team’s performance and work

> creates an environment suitable for success by promoting and recognizing each person’s initiatives and efforts

> continuously educates and coaches his/her team member with the goal of achieving targets and expectations

> sets individual goals for each team members

> monitors the work of agents and ensures a prompt feedback

> successfully coordinates tasks and responsibilities to different stakeholders (team members, overheads, clients)

> oversees other overhead positions on the project

> has individual follow-up coaching sessions with TL's

Job requirements

Qualifications we are looking for:

> English at level B2/C1

> German (C1-C2)

> working experience in a call center

> advanced training and coaching skills

> advanced computer skills (Microsoft Office)

> advanced communication skills

> analytical skills needed to analyse results and makie decisions based on facts and figures

> high motivation and dedication to work

> work independence and focus on results

> focus on teamwork and knowledge transfer

> flexibility and positivity in accepting changes

> high level of organization, work independence and priority recognition


What Life at Transcom is like!
Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets within our global footprint with forward-leaning customer experience solutions via different channels like voice, chat, social media etc. We are 30,000 customer experience specialists at 69 offices across 26 countries, delivering services in 33 languages to international brands in various industry verticals.

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